Frequently Asked Questions

How does Acumen's pricing work?

We offer flexible value-based pricing that is adjusted for the South African market. Clients can choose between monthly or annual subscriptions based on the value gained from automating their workflows.

What do you specialize in?

Our platform includes several AI-driven features designed to enhance document processing:
- AI-powered document data structuring
- Intelligent document classification
- Document search capabilities
- Auto capture of handwritten text and signatures
- Document matching

These features collectively improve accuracy and reduce manual effort.

What is Acumen Automation and how does it work?

Acumen Automation is a document automation tool designed for auditors, accountants, and finance teams. It helps you quickly extract, cross-reference, and match data from documents like invoices, contracts, and financial statements directly within Excel, speeding up document processing and verification tasks.

How do I install the Acumen Excel Add-in?

You can install our Excel add-in from the Microsoft Office Store. Once installed, the add-in will appear in your Excel ribbon. You can activate it by logging in with your Acumen account credentials.

What types of documents can Acumen process?

Acumen Automation supports a wide range of documents, including PDFs, Excel files, Word documents, and images. It is particularly useful for processing invoices, contracts, and financial reports.

How secure is my data when using Acumen?

Acumen Automation stores all data in Amazon Web Services (AWS) data centers located in the (Ireland) region, ensuring compliance with international security standards and the Protection of Personal Information Act (POPIA) in South Africa.  

How do I get support if I encounter issues?

For any support-related queries, you can visit our support page at https://acumeneq.com/support or email us directly at [email protected]. Our team is based in Johannesburg and available to assist with any technical difficulties.  

Support Contact

Write something in this area.

Message Sent!

Your message has been sent successfully, Our support team will assist you shortly.